Frequently asked questions

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Cedar House FAQS

Moving home is a big step. Here’s a selection of the questions that our residents and their families ask most often.

What sort of activities do you organise at Cedar House?

We have a full seven-day-a-week programme of activities. Here’s a list of the sorts of things we do.

Is it possible to try Cedar House out for a trial period?

Yes, you can. We understand that moving to a care home can be quite a challenge for some people. We want you to be happy here so we’re more than happy to let you try it for a short time to see how you get on. The majority of residents who give Cedar House a try, choose to stay on.

Do I get a say in how Cedar House is run?

We have a residents’ meeting once a month when everyone has a chance to air their views. Since Cedar House is your home, you have every right to say what you think about how we manage it.

Is there a waiting list?

Please contact us to enquire.

Who owns Cedar House? Is it part of a group?

Cedar House is a privately owned care home. It’s not part of a group. The owner is fully involved in the day-to-day management. His door is always open to residents and their relatives.

Is there a written contract for Cedar House?

Yes, everything is in black and white. You know exactly where you stand.

Do I have to pay fees in advance?

Yes, we ask all residents to pay their fees each month in advance.

Are there any extras to pay for?

Almost everything you need is included in the price. The only extra things are additional services such as chiropody and hairdressing. Talk to the manager if there’s anything you’re not sure about.

Do I have to pay when I’m away – on holiday or in hospital, for example?

Yes, as long as you keep your room at Cedar House, you will have to pay the full fees, even when you’re not there.

How much notice do I have to give if I decide to leave?

All we ask is that you give us one full month’s notice.

How much does a room at Cedar House cost?

‘Prices start at £895 per week for a room with en-suite toilet and basin and go up to £1,025 for a newer room with shower. We also have a large room (43) upstairs at the cost of £1,250 and another room (42) upstairs with a kitchenette priced at £1,400.’

Are my fees likely to go up?

We review fees once a year in January. The fees we quote you are fixed until the next annual review.

What are the visiting hours?

There are no visiting hours. Your friends and relations are welcome to visit any time. No need for appointments; they can turn up unannounced. We do, however, ask visitors if they can avoid mealtimes because that’s when we’re at our busiest.

Can visitors join me for a meal or stay overnight?

Yes, your visitors can stay for a meal or overnight – but they will have to pay.

Is there a laundry service?

Yes, we run an around-the-clock laundry service. There’s no charge; it’s all part of the service.

Can I continue to practise my religion?

Yes, of course, you can. We welcome all religions at Cedar House. Depending on how active you are, we can arrange for services to come to Cedar House or for you to attend services elsewhere.

How often do residents bathe at Cedar House?

We make sure that each resident has at least two baths or showers a week. If you prefer to bathe more frequently, just let us know.

What’s the food like at Cedar House?

We prepare food fresh every day. For lunch, you have a choice of two meals (1 hot, 1 cold in summer; 2 hot in winter). For tea, there is a selection of sandwiches, puddings, homemade soup, plus extra options.

What are the meal times?

The residents have breakfast in their room; lunch is at 12.30 pm, tea is at 5.00 pm, although there is some room for flexibility.

Can I eat in my own room?

If you prefer, we can serve your meals in your room.

Do you cater for special diets?

Yes, we cater for special diets. Please talk to us, and we will see what we can do.

Can I make my own hot drinks or snacks if I’m feeling thirsty or peckish?

Since we run a hotel service at Cedar House, you won’t have to lift a finger. If you want something, just ask, and we’ll make it for you. If you enjoy cooking, you’ll be pleased to hear that we often get involved in food and drink-related activities such as baking.

Do dentists and opticians visit Cedar House?

Yes, they do. We make appointments as needed.

Is Cedar House suitable for wheelchair users?

Yes, for the most part, the floors are level with a few ramps. There is also a lift to the first floor.

Can I see the room I might be living in?

Of course, you can. We’re an open book at Cedar House. You can drop in any time to see how we live. We encourage residents to get a feel for their room and the entire home before deciding.

If I’m not happy, can I change my room?

Yes, if there’s a suitable room free, you can change whenever you like.

Can I bring my own furniture and possessions?

Yes, you can make yourself as comfortable as you like.

Are there TV and telephone points in the bedrooms?

There are TV and telephone points. For the phone, you’ll have to organise your landline with BT. There’s also Wi-Fi in the building. To find out more, speak to the manager.

How do you care for residents with special needs?

From our point of view, everyone has special needs because everyone is an individual. That’s why every resident has their own care plan. The best thing is to talk to the manager about the things that would make life more comfortable for you.

Do local doctors visit?

Yes, we’re supported by two local practices – Anstey and Mountsorrel.

Can my own doctor still visit me?

Yes, of course they can.

Do you offer chiropody or physiotherapy?

Yes, we do. There’s a charge for chiropody. NHS provide the physiotherapy free if they feel it is required… if it is private or the residents request it then there may be a charge.

Are there emergency call systems in residents’ rooms?

Yes, we have an emergency bell/ chord in every single room. It’s very easy to operate.

Do you care for residents with terminal illnesses?

Yes, we do. Every resident has their own care plan.

Do you care for residents with physical disabilities?

Yes, we do. Every resident has their own care plan.

Do you care for residents with dementia?

Yes, we do – but only in the early stages. As dementia progresses, people need specific care services that we can’t provide.

What’s it like near Cedar House?

We’re in a beautiful semi-rural village. It’s quiet yet friendly, and there are lots to do nearby.

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