Moving home is a big step. Here’s a selection of the questions that our residents and their families ask most often.
QWhat sort of activities do you organise at Cedar House?
We have a full seven-days-a-week programme of activities. Here’s a list of the sorts of things we do.
QIs it possible to try Cedar House out for a trial period?
Yes, you can. We understand that moving to a care home can be quite a challenge for some people. We want you to be happy here so we’re more than happy to let you try it for a short time to see how you get on. The majority of residents who give Cedar House a try, choose to stay on.
QDo I get a say in how Cedar House is run?
We have a residents’ meeting once a month when everyone has a chance to air their views. Since Cedar House is your home, you have every right to say what you think about how we manage it.
QIs there a waiting list?
Yes, there is a waiting list.
QWho owns Cedar House? Is it part of a group?
Cedar House is a privately owned care home. It’s not part of a group. The owner is fully involved in the day-to-day management. He’s on site one day a week. His door is always open to residents and their relatives.
QIs there a written contract for Cedar House?
Yes, everything is in black and white. You know exactly where you stand.
QDo I have to pay fees in advance?
Yes, we ask all residents to pay their fees each month in advance.
QAre there any extras to pay for?
Almost everything you need is included in the price. The only things that are extra are additional services such as chiropody and hairdressing. Talk to the manager if there’s anything you’re not sure about.
QDo I have to pay when I’m away – on holiday or in hospital, for example?
Yes, as long as you keep your room at Cedar House, you will have to pay the full fees, even when you’re not there.
QHow much notice do I have to give if I decide to leave?
All we ask is that you give us one full month’s notice.
QHow much does a room at Cedar House cost?
That depends on the size of room you take. At the moment, our fees range from £680 to £975 a week.
QAre my fees like to go up?
We review fees once a year in January. The fees we quote you are fixed until the next annual review.
QWhat are the visiting hours?
There are no visiting hours. Your friends and relations are welcome to visit any time. No need for appointments, they can just turn up unannounced. We do, however, ask visitors if they can avoid mealtimes because that’s when we’re at our busiest.
QCan visitors join me for a meal or stay overnight?
Yes, your visitors can stay for a meal or overnight – but they will have to pay.
QIs there a laundry service?
Yes, we run a round-the-clock laundry service. There’s no charge, it’s all part of the service.
QCan I continue to practise my religion?
Yes, of course you can. We welcome all religions at Cedar House. Depending how active you are, we can arrange for services to come to Cedar House or for you to attend services elsewhere.
QHow often do residents bathe at Cedar House?
We make sure that each resident has at least two baths or showers a week. If you prefer to bathe more frequently just let us know.
QWhat’s the food like at Cedar House?
We prepare food fresh every day. For lunch you have a choice of two meals (1 hot, 1 cold in summer; 2 hot in winter). For tea, there is a selection of sandwiches, puddings, homemade soup plus extra option.
QWhat are the meal times?
The residents have breakfast in their room , lunch is at 12.30pm, tea is at 5.00pm, although there is some room for flexibility.
QCan I eat in my own room?
If you prefer, we can serve your meals in your room.
QDo you cater for special diets?
Yes, we cater for special diets. Please talk to us and we will see what we can do.
QCan I make my own hot drinks or snacks if I’m feeling thirsty or peckish?
Since we run a hotel service at Cedar House, you won’t have to lift a finger. If you want something, just ask and we’ll make it for you. If you enjoy cooking, you’ll be pleased to hear that we often get involved in food and drink-related activities such as baking.
QDo dentists and opticians visit Cedar House?
Yes they do. We make appointments as needed.
QIs Cedar House suitable for wheelchair users?
Yes, for the most part the floors are level with a few ramps. There is also a lift to the first floor.
QCan I see the room I might be living in?
Of course you can. We’re an open-book at Cedar House. You can drop in any time to see how we live. We encourage residents to get a feel for their room and the entire home before they make a decision.
QIf I’m not happy, can I change my room?
Yes, if there’s a suitable room free, you can change whenever you like.
QCan I bring my own furniture and possessions?
Yes, you can make yourself as comfortable as you like.
QAre there TV and telephone points in the bedrooms?
There are TV and telephone points. For the phone you’ll have to organise your landline with BT. There’s also Wi-Fi in the building. To find out more, speak to the manager.
QDo all rooms have en-suite facilities?
All our rooms have en-suite toilets and basins. Our newer rooms also have en-suite showers.
QDo you have grab-rails and bath hoists in the building?
Yes, there’s plenty of help with walking or bathing for those who need it.
QAre pets allowed at Cedar House?
Sorry, but you can’t bring your pets to live at Cedar House. But pets are welcome to visit.
QDo you have separate sitting and dining rooms?
We currently have one dining room and two dining rooms/ lounges. Plus a snug area.
QHow do you care for residents with special needs?
From our point of view, everyone has special needs because everyone is an individual. That’s why every resident has their own care plan. The best thing is to talk to the manager about the things that would make life more comfortable for you.
QDo local doctors visit?
Yes, we’re supported by two local practices – Anstey and Mountsorrel.
QCan my own doctor still visit me?
Yes of course they can.
QDo you offer chiropody or physiotherapy?
Yes we do. There’s a charge for chiropody. NHS provide the physiotherapy free if they feel it is required… if it is private or the residents request it then there maybe a charge.
QAre there emergency call systems in residents’ rooms?
Yes, we have an emergency bell/ chord in every single room. It’s very easy to operate.
QDo you care for residents with terminal illnesses?
Yes, we do. Every resident has their own care plan.
QDo you care for residents with physical disabilities?
Yes, we do. Every resident has their own care plan.
QDo you care for residents with dementia?
Yes, we do – but only in the early stages. As dementia progresses, people need a level of care that we can’t provide.
QWhat’s it like near Cedar House?
We’re in a beautiful semi-rural village. It’s quiet yet friendly, and there’s lots to do nearby.